Returns

 

 

What is our satisfaction guarantee?

Our satisfaction guarantee is to offer the best solution for your situation. Within 15 days of receiving your order, if your product is defective contact us at CustomerService@EarthHealingCrystals.com. Our customer service professionals will work with you to satisfy your needs.

 

How do I return items I am not satisfied with?

Important: Accepting returns are subject to the following:

  • Returns are subject to a 10% re-stocking fee.
  • You are responsible for shipping costs both ways.
  • Keep all products in same as shipped condition.
  • For your protection, we recommend that you fully insure your return shipment in case it is lost or damaged, and use a carrier that can provide you with proof of delivery.
  •  

    If I'm not satisfied with a product, how do I return it?

    We will not accept returns after the 15 day period. Otherwise, it's simple. Within 15 days of receiving your order, contact us at CustomerService@EarthHealingCrystals.com and provide us with the following information:

  • Your order number.
  • A very brief description of why you wish to return the product.
  • How you would like to proceed - for example, would you like credit, or a different product?
  • A service professional will contact you with specific instructions to follow.
  • You will be responsible for paying the shipping costs to return a non-defective product.
  • Products must be returned in "like new condition"
  • Shipping charges and a 10% re-stocking fee will apply.
  •  

    What if the product is defective?

    Our goal is to correct the situation as quickly as possible. Notify us (send an email to CustomerService@EarthHealingCrystals.com), of the defect within the first 15 days of receiving your order, we will gladly exchange your defective product for the same product title. Keep all original packaging as you received it, so a claim can be filed with UPS.

     

    Can I just send it back without contacting you?

    No. We are here to help, but we can not correct a situation we know nothing about. Please send an email to us at CustomerService@EarthHealingCrystals.com and one of our service professionals will contact you to work out a solution. We will reject products returned to us without authorization.

     

    What if there is a discrepancy with the order?

    If you find any discrepancies with your order, please email us right away at CustomerService@EarthHealingCrystals.com

    Login Status  Login Status

    Not logged in

    » Login

    Shopping cart  Shopping cart
    0 Product(s) in cart
    Total $0.00
    > Checkout


    Crystal Healing Blog News


    The Power and Wisdom of Healing Herbs
    Our ancient healers and shaman leaders in ...

    more info

    Sacred Herbs and Smudging
    For centuries the American Indians have used ...

    more info

    Celestial Celestite Crystal Clusters
    Although it looks like quartz, Celestite is ...

    more info

    Chakras and There Astrological Association
    Thousand Petal Lotus Sun   Moon Thir

    more info

    My Friend Black Tourmaline
    Tourmaline is a wounderful stone to keep ...

    more info

    Todays Awareness
    “The latent intuitive mind can be ...

    more info

    Meditation with Azurite and Amethyst Crystal Specimens
    True beauty can only exist in ones ...

    more info

    The Power of Fluorite!
    Fluorite helps to cross the abyss of the ...

    more info

    Aromatherapy and Organic Tea
    We have now added a new line of Aromatherapy ...

    more info